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conditions of sale PDF Print

Prices

All prices shown are in Euro and include VAT.
Shipments costs are however added to these prices, and these vary according to the weight and destination, particularly when shipping abroad. Any customs charges must be paid by the customer.
We will make every attempt to provide all necessary information in advance.

Payments


Payments can be made in total security using all main credit cards or with an online bank transfer made with PayPal.

PayPal complies with the international PCI-DSS (Payment Card Industry Data Security Standards) code, applicable to all persons acquiring, saving, processing or transmitting information about cardholders. All credit card data is processed only by the PayPal system, and is not disclosed to sandalocaprese.it.
With PayPal you can rely on sophisticated technology to protect you against data theft and other Internet crimes.
Over 2000 specialists all over the world are working to protect you against frauds and data theft.
24 hours a day, 7 days a week

Shipments

Sandals are sent by UPS courier. Shortly before shipment, you will be sent a link and an access code to allow you to trace the progress of your delivery.

Delivery times

When we receive your order and payment has been confirmed, your sandals will be made within 12 to 15 working days, after which they will be dispatched. Delivery times vary according to the country of destination. In Italy 3 to 4 working days are usually necessary.

Policy for returns and cancellations

The sandals sold on sandalocaprese.it are made exclusively to order, and it is therefore not possible to cancel or return an order for any reason other than an error in the indication of the order and therefore in production.

We recommend therefore that you are absolutely certain of your order, checking the colours and model, and above all the effective size of your foot by using the downloadable PDF outlines that you can find in the “Guide to choosing your sandals” section.
If the size of the footwear you receive is not the same as the size you ordered, the product will be changed at our expense. If instead the size received is the same as the size ordered but the sandals are too large or small, you must make another order.If however we make mistakes in the model, size, colour or heel, we will make another pair and ship them to you entirely free of charge.

In this case, you must return the goods to the sender, but without paying any shipment costs. Simple receipt of your returned goods will be sufficient for us to repeat your order, but if you could give us advance notice of any returns we would be very grateful.

If your shipment should unfortunately reach you damaged or already opened, please do not accept it. All our shipments are insured, and we will be able to rapidly send you a replacement order. We invite you to contact us immediately to inform us of any such damaged or opened shipments.
Antonio Viva
e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it
tel (+39) 081 837


Any disputes that may arise regarding purchases made from sandalocaprese.it will be resolved according to Italian law.


Privacy

Antonio Viva complies with Law 196/03 on the protection of personal data.
Any information collected may be used to send commercial information.
The data provided will not be disclosed to third parties, except for the information necessary to process orders.
The supervisor of personal data processing is Antonio Viva.
At any moment customers may request the correction or cancellation of personal data by sending an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .